Refund policy

Return & Exchange Policy

Last Updated: July 2026

At Haachi Kaagu, every product is specially printed after your order is placed. Since we operate on a Print-on-Demand (POD) model, each item is made exclusively for you. Because of this, our return and exchange policy is different from traditional retail stores.

1. Eligible for Return or Replacement

We gladly offer a replacement or refund if:

You receive a damaged product.
You receive a defective product.
You receive the wrong product.
The print is significantly different from the approved design.
The product has a manufacturing defect.

To be eligible, you must notify us within 7 days of delivery.

2. Proof Required

To process your request, please email us with:

Your Order Number
Clear photographs of the product
Photos of the packaging
A complete unboxing video (mandatory)
A brief description of the issue

Without an unboxing video, we may not be able to verify transit or manufacturing issues, and the request may be declined.

3. Items Not Eligible for Return or Exchange

As all products are printed specifically for each order, we cannot accept returns or exchanges for:

Incorrect size ordered by the customer
Change of mind
Color preference
Ordering the wrong product
Incorrect shipping address provided by the customer
Minor color variations caused by screen displays or digital printing
Measurement variation of up to ±0.5 inch
Damage caused after delivery
Products washed, used, altered, or without original tags

Please refer to our Size Guide before placing your order.

4. Size Exchange

We do not offer free size exchanges because every garment is custom printed after your purchase.

If you ordered the wrong size, you may place a new order for the correct size.

5. Damaged or Incorrect Orders

If your claim is approved, we will, at our discretion:

Send a replacement at no additional cost, or
Issue a full refund if a replacement is not possible.

Approved claims are generally processed within 3–7 business days after verification.

6. Return Process

Email us within 7 days of delivery.
Include all required photos and the unboxing video.
Our team will review your request within 2–3 business days.
If approved, we will provide further instructions.
Once verified, your replacement or refund will be processed.

Please do not return any product without our approval.

7. Refunds

If a refund is approved:

Online payments will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded via bank transfer after collecting the required bank details.
Refunds are generally processed within 5–7 business days after approval. Bank processing times may vary.

Shipping charges are non-refundable unless the error was on our part.